Røe Pilates  Terms & Conditions

Welcome to Røe Pilates. These Terms & Conditions outline the rules, responsibilities, and policies that help us provide all members with a safe, professional, and enjoyable experience. By booking a class, purchasing a package, or attending our studio, you agree to the following:

1. Booking & Attendance

Class Reservations

All classes must be booked in advance through our website or booking system. Spaces are limited to maintain an intimate experience.

Punctuality

Please arrive at least 10 minutes before class. For safety reasons, entry may not be permitted more than 5 minutes after class has started.

Class Capacity

To ensure a personalised experience, class sizes are intentionally kept small.

2. Cancellations & Refunds

24 Hours’ Notice

Cancellations made at least 24 hours before the scheduled class are eligible for either:

A full refund, or

The option to reschedule into another available class.

Late Cancellations

Cancellations made less than 24 hours before class will result in the class credit being forfeited, with no refund issued.

Missed Classes

Non-attendance without notice is considered a late cancellation.

Special Considerations

Management may review exceptions on a case-by-case basis.

3. Memberships & Packages

Packages

Pre-paid packages provide a set number of classes to be used within a specified timeframe.

Memberships

Memberships renew automatically unless cancelled in accordance with the cancellation policy.

Cancellation Policy

A minimum of one month’s notice is required to cancel any membership. Cancellation requests must be submitted in advance of the next billing date. If sufficient notice is not provided, the next scheduled payment may still be processed

Freezing or Extending

Packages or memberships may only be frozen or extended in exceptional circumstances, at the discretion of management.

Non-Transferable

Credits, memberships, and packages cannot be shared or transferred.

4. Studio Use & Conduct

Respectful Environment

Røe Pilates is a safe, inclusive, and supportive space. Any behaviour deemed disruptive, disrespectful, or unsafe will not be tolerated.

Single-Gender Policy

To ensure comfort, we offer separate classes for men and women. Please book accordingly.

Filming & Photography

Filming and photography are permitted inside the studio, however guests must respect the privacy of others at all times. Only record or take photos when no one else is in the frame unless you have their clear permission. Please ensure your content does not disturb any ongoing sessions.

Changing Facilities

Available for member use. Please respect others’ privacy at all times.

5. Health & Safety

Medical Responsibility

 Clients are responsible for ensuring they are fit to participate in physical activity. If you are unsure, please consult a medical professional before attending.

Pregnancy Policy

At ROE Pilates, the safety and wellbeing of our clients is our top priority.

If you are pregnant, we kindly ask that you contact the studio prior to booking so we can confirm the most suitable class for you. Class suitability will depend on your stage of pregnancy, previous Pilates experience, and overall health.

Where appropriate, pregnant clients must attend sessions led by an instructor who is qualified in pre- and post-natal Pilates.

Please note that ROE Pilates reserves the right to decline participation in any class that is considered unsuitable for your stage of pregnancy or individual circumstances.

We strongly recommend that all pregnant clients seek approval from their healthcare provider prior to attending classes.

Instructor Guidance

Please follow your instructor’s directions carefully to avoid injury and to get the most from your session.

Infrared Heat

Some classes use infrared technology to support wellness. If you have health conditions that may be affected, please seek medical advice before participating.

6. Liability Waiver

By attending classes, you acknowledge that Pilates, like all physical exercise, carries some risk of injury. Røe Pilates and its instructors are not liable for injuries sustained during participation, except in cases of proven negligence.

7. Privacy Policy

Personal Data

We respect your privacy. Personal details collected through our booking system will only be used to manage your classes and memberships.

Confidentiality

Your information will never be shared with third parties without consent, except where required by law.

CCTV

CCTV may operate in shared entry areas for security purposes but not inside the studio itself.

8. Changes to Terms

Røe Pilates reserves the right to update these Terms & Conditions when necessary. Any changes will be published on our website, and continued use of our services will constitute acceptance.

9. PregnancyPolicy

Clients who are pregnant must consult the studio prior to booking any classes. Class suitability will depend on stage of pregnancy and previous Pilates experience.

Pregnant clients must attend sessions led by an instructor qualified in pre and post natal training where applicable.

ROE Pilates reserves the right to refuse participation in any class deemed unsuitable for the client’s stage of pregnancy